FAQ – Afran's Store

1. How long does shipping take?
Shipping usually takes 3–5 business days depending on your location.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or message.
3. What payment methods do you accept?
We accept secure online payment methods available at checkout.
4. Can I return my order?
Yes, we offer a 5-day return policy after receiving your order.
5. When will I receive my refund?
Approved refunds are processed within 3 business days.
6. What if I receive a damaged or wrong item?
Please contact us immediately with photos of the item, and we will assist you as quickly as possible.
7. Can I cancel my order?
Orders can only be canceled before they are shipped.
8. How can I contact customer support?
You can contact us through email or WhatsApp support for any assistance.